Returns & Exchanges
At KPOP Store, we want you to be completely satisfied with your purchase. If you are not happy with your official merchandise or albums, you may return them within 30 days of delivery provided they remain in their original, sealed packaging.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all photocards, posters, and inclusions are present and the outer seal is intact.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned merchandise for quality assurance, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing